Shipping Policy
- Shipping Policy
1. Delivery Areas: We ship within the European Union (EU) and selected countries outside the EU. Please note that shipping times and costs may vary depending on the destination country.
2. Shipping Costs: Shipping costs are calculated based on the destination country and the weight of the order, and they are displayed at checkout. For orders over 100 euros, we offer free worldwide shipping.
3. Shipping Times:
- Standard shipping within the EU: [x] business days
- Express shipping within the EU: [x] business days
- International shipping (outside the EU): [x] business days
The estimated shipping times are approximate and may vary. We strive to deliver your order as quickly as possible.
4. Delays and Delivery: In rare cases, delays beyond our control may occur (e.g., customs clearance, unforeseen events). We will notify you via email if there are any delays. If you are unavailable at the time of delivery, the carrier will contact you or leave the package in a secure location.
5. Tracking: After shipping your order, you will receive an email with a tracking number to follow the status of your delivery online.
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Return Policy
1. Right of Withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party designated by you, who is not the carrier, took possession of the goods. We do not accept returns for customized products, such as laser engravings, or digital tickets.
2. Consequences of Withdrawal: If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), promptly and no later than 14 days from the day we receive notice of your withdrawal. We will use the same payment method for the refund as you used for the original transaction, unless explicitly agreed otherwise; in no case will you be charged any fees for the refund.
3. Return of Goods: You must return the goods to us promptly and no later than 14 days from the day you notify us of the withdrawal. The deadline is met if you send the goods before the 14-day period expires.
4. Return Shipping Costs: You are responsible for the direct costs of returning the goods. In the case of damaged or defective goods, we will cover the return shipping costs. Please contact our customer service before returning the goods to discuss the details.
5. Condition of Returned Goods: You are only liable for any diminished value of the goods if it results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
6. Exclusion of the Right of Withdrawal: The right of withdrawal does not apply to contracts for the supply of goods made to customer specifications or clearly tailored to personal needs, as well as sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery.